PREAMBLE: These general terms and conditions of sale apply to all repair, restoration, maintenance, transportation, and event support services provided by JRT to any customer.

ARTICLE 1 – ESTIMATE : Upon delivery of the customer’s vehicle to JRT’s workshop, the nature of the necessary work and, if possible, its estimated cost, are considered discussed and agreed upon by the customer. However, a more detailed examination of the vehicle may reveal the need for additional work.

ARTICLE 2 – QUOTE : At the customer’s express request, assuming an in-depth diagnosis of the vehicle with potential disassembly and reassembly of certain components, JRT can provide an estimate.

The amount of the estimate will be deducted from the final repair bill if the repairs are carried out by JRT. If, following the issuance of an estimate, the customer decides not to have their vehicle repaired, the customer will be liable for the estimate preparation fees as well as any potential disassembly and reassembly costs.

ARTICLE 3 – PERFORMANCE OF OPERATIONS : JRT commits to performing these works in the most professional manner possible.

ARTICLE 4 – DATE OF COMPLETION OF OPERATIONS : JRT commits to exercising due diligence to obtain the necessary replacement parts as quickly as possible, with the aim of adhering to the agreed-upon deadlines. However, JRT may be faced with circumstances beyond its control or exceptional delays in the supply of spare parts. In such a case, the completion date of the operations will be postponed by a duration equivalent to the delay caused by these circumstances or delays. The customer will be informed of this.

ARTICLE 5 – RIGHT OF WITHDRAWAL : As long as no work has been started on the vehicle, the customer has the right to withdraw from the agreement without having to justify their decision.

ARTICLE 6 – VEHICLE CUSTODY AND PICK-UP : In accordance with common law, JRT is liable for any damage caused to the vehicle during its custody within the establishment. We are not responsible for damage occurring in the parking lot. JRT undertakes to return the vehicle in the same state of cleanliness as it was received.

ARTICLE 7 – PICK-UP : The sending of the invoice constitutes the vehicle being made available for pick-up. Unless otherwise agreed with the customer, in case of non-pickup within 8 days and after sending a registered letter constituting a formal notice to the customer, stipulating the amount of the storage fees, the vehicle will be considered as being in storage at the customer’s expense.

ARTICLE 8 – SPARE PARTS : Only upon express request from the customer, and before the start of the operations, the replaced parts will be returned to the customer at the time of delivery of their vehicle, as far as possible. If the replaced parts are not taken back by the customer at the time of delivery of their vehicle, JRT may dispose of them freely.

ARTICLE 9 – RECEPTION OF WORK : JRT explains the repairs carried out. Any anomalies that JRT becomes aware of upon delivery of the vehicle or discovers while performing the operations, and that have not been addressed, will be reported to the customer.

ARTICLE 10 – INVOICING AND PAYMENT : The delivery of the vehicle to the customer or their representative constitutes acceptance of the work. Invoices are payable in cash upon completion of the service and before vehicle pick-up. JRT shall be entitled to retain the vehicle until full payment of the amounts due for the services performed in accordance with the tacit agreement with the customer, as well as any outstanding invoices. In the case of a service other than repair and/or maintenance of the vehicle, the payment deadline will be indicated on the invoice. Any late payment will also make late payment penalties payable by right. In the event of repairs following an accident covered by insurance, and unless a direct settlement agreement is reached between JRT and the relevant Insurance Company, the customer is solely responsible for payment of the work performed, as the insurance company has no legal ties with JRT. However, JRT remains at the disposal of the Insurance Company to provide it with any information it may need.

ARTICLE 11 – RESERVATION OF OWNERSHIP : Spare parts remain the property of JRT until full payment of their price and accessories. However, the transfer of risk will take place on the date of delivery of the spare parts.

ARTICLE 12 – LIABILITY : JRT’s liability is limited to the amount of the services performed. JRT cannot be held liable for indirect damages, such as loss of earnings or commercial prejudice.

ARTICLE 13 – CLAIMS/DISPUTES : In the event of a dispute regarding the proper performance of the requested work, the customer must notify us immediately and allow us to make any necessary observations. No claims will be considered after a period of two months from the date of the repair invoice. We decline all responsibility in case of disassembly of the incriminated part or organ, outside of our presence.

ARTICLE 14 – APPLICABLE LAW FOR THE SETTLEMENT OF DISPUTES AND MEDIATION : This repair order is subject to Belgian law. In the event of a dispute relating to the work covered by this repair order, only the court of Liège shall have jurisdiction.

ARTICLE 15 – PROCESSING OF PERSONAL DATA : The Customer’s personal data is collected and processed in accordance with the applicable regulations on personal data protection. They are considered confidential and are only stored and processed in the context of the relationship between the Customer and JRT. They will not be sold or made available to third parties. However, the data may be transmitted to a partner involved in the context of our legal obligations.